ECS Group speaks on STAT TIME: GSSAs forge opportunities in air cargo
Recognising the growing demand for air cargo, airlines are looking at cargo General Sales and Service Agents (GSSAs) to help them capture as much of a market share as possible. Accordingly, it’s time for GSSAs to improve their value proposition by integrating more and more technology into its operations and enhancing customer-centricity. Twinkle Sahita Cargo is a very special product that needs human intervention to move it around the globe. It is not possible for the airline to be present in every part of the world. Ergo, they rely on the agents to manage the logistics of air cargo – General Sales and Service Agents (GSSAs). They provide local market knowledge and market contacts to the airlines. They bring down the airlines costs for cargo activities.