Recruiting skilled, local staff is often the biggest delaying factor that air cargo companies face when looking to expand into new regions and markets. It takes time to source, vet, and train suitable candidates. ECS Group has been solving that problem for a number of its clients since more than a decade, and now offers this service as a stand-alone Ability in its Augmented GSSA concept, under the brand name: ECS INSIDE. Whether staff is required for short or long-term solutions, ECS INSIDE offers a proven, reliable, and flexible approach to appropriate talent sourcing across the globe.
“No matter where you are in the world, outstanding customer service is what defines a company’s success. Cargo is a people business and one that runs best when managed by local staff who know the market, the language, and the culture of a location,” Sauro Martinelli Coordinator of ECS INSIDE, explains. While most airlines request support for operations and reservations, ECS INSIDE can cover a complete range of air cargo-related tasks. ECS Group tailors the service to meet the airline’s exact requirements, and staff or recruit accordingly.
ECS INSIDE offers different working models depending on the airline’s location strategy and based on local labour law regulations. Either ECS Group staff join the airline’s local office to closely liaise with the airline team and cover certain outsourced activities, or dedicated airline employees are hosted in the regional ECS Group office where they provide back-office support. The number of dedicated staff depends on the planned scope and duration of the organisational set-up. In the case of short-term projects and where language skills allow it, ECS Group staff may be seconded to stations in different regions or countries. This serves to bring outside expertise to a location, ready to train up new recruits, and further augments the ECS Group employees’ own skill sets, benefitting other future customers.
“Augmented Commercial is the first of ECS Group’s four strategic pillars, since it is such a strong part of our company’s DNA. Our employees are known for their perfect mix of air cargo business acumen and interpersonal skills. It is precisely this balanced commercial and communal attitude that we look for when taking on new staff,” Adrien Thominet, Executive Chairman of ECS Group, says. “ECS INSIDE customers know that they can fully benefit from the skills and experience of the staff we specifically select or train to meet their needs.”
ECS INSIDE also offers a recruitment service on behalf of the airline, if desired. Given the ECS Group’s global presence, long experience, and strong local network in the various markets, it is easily able to reach appropriate, multilingual local candidates (native tongue and English). In each case, ECS Group ensures that the solution models offered to ECS INSIDE customers adhere to the labour laws respective to each particular country.
Airlines interested in knowing more about ECS INSIDE can reach out to a local ECS Group representative or may contact Sauro Martinelli, ECS Inside Coordinator, directly on s.martinelli@ecsgroup.aero
About ECS Group
ECS Group is the world leader in GSSA business, serving airlines. Representing hundreds of companies in over 50 countries through its 173 offices, ECS Group knows it can count on its 1,400+ employees around the world to offer high-quality service tailored to each of its partners. Thanks to this ever-increasing network, in 2021 ECS Group carried over 1,200,000 tons on behalf of the airlines it represents and, in this way, contributes to their growth and development on the international stage in the air cargo sector. ECS Group has received many awards from its peers and is the favoured partner and go-to GSSA in the cargo industry.